The consortium maintains a 24/7 help desk for infrastructure incidents, rack leasing inquiries, and security reports.
Critical incidents and failure reports
Initial response within 15 minutes for level 1 incidents.
Technical inquiries and audit requests
SLA response within 4 business hours for data mining and cybersecurity inquiries.
Ticket tracking and scheduled reports
Access to the knowledge base and incident logging with contractually agreed resolution times.
Critical incidents: 15 min · General inquiries: 4 business hours · Scheduled audits: 48 h
Official consortium channels for business inquiries and technical support.
For rack leasing requests, cybersecurity audits, or data mining services, contact our corporate team directly.
Complete the form to receive a personalized technical proposal for your organization.
You will receive a response within a maximum of 48 business hours.